FAQ

Yes!
For payments within 14 days, 2% discount, within 30 days net payment without deduction.

If you are interested in a pre-order, please do not hesitate to contact us. In individual cases, we will check which option we can offer you.

No, there is no minimum purchase.
The minimum order value is EUR 100.– / 135 £  net.

Yes. You can find an overview of our current catalogs here.

You can find all the items in our range in our online store at: https://www.small-foot.de/en
You will also find a list of online stores that sell our products: https://www.small-foot.de/en/dealer-locator/

You have a credit limit of 500,- € with your first order. Of course, invoices must be paid within 30 days after the invoice has been issued.

A direct shipment to your customers is possible on behalf of the small foot GmbH & Co. KG. Please note that the minimum order value still have be considered. Do you have any special requests regarding dropshipping? Please contact us and we will discuss all the possibilities with you. 

Yes, this is possible. The minimum order value is 100,- € net.

Yes! However. there are a few particularities to consider: We charge the actual incurred freight costs. Your payments must be received by us free of charge. Delivery times are a bit longer and the minimum order value for countries in Europe is 100,- € / Great Britain 135 £. Exceptions apply to the following countries:

• Czech Republic (If you are based in the Czech Republic, please contact Dvedeti directly with your enquiry).
• USA (Please contact our USA sales partner Hauck North America directly with any questions).
• Scandinavian countries (If you are based in Scandinavian countries, please contact Impulse directly with your enquiry).
• Benelux countries (If you are based in Belgium, the Netherlands or Luxembourg, please contact Thimble Toys directly with your enquiry).
• United Kingdom (If you are based in Great Britain or Ireland, please contact Toys2Market directly with your enquiry).

Yes, it's possible.

On request we offer express shipping only within Germany. Please contact us for this.

Yes! For your return please use this form. Please remember that if you are not satisfied with some articles, you'll need to cover the shipping cost for the return.

Yes. We cooperate with:

• duo schreib & spiel
• Idee+spiel
• Markant
• Prisma AG
• Spiel & Spass / EK Bielefeld
• Vedes

With DPD or one of our selected forwarding agencies. The freight charges are calculated according to the weight and volume of your goods. Please remember to give us your telephone number, so that the forwarding agent can reach you in case of doubt. 

You'll receive your invoice by e-mail as soon as the goods leave our warehouse. In the e-mail you will also find your tracking number.

Please contact us us if your delivery is incomplete or faulty. We will be happy to check your order. Please use this form for your request.

As soon as the goods leave our warehouse, you will receive an e-mail with your invoice and the tracking number for your order at the same time.

Please contact us in case the goods are damaged and provide us with the pictures of the damaged items. We would then gladly assist you and process your claim. For this purpose, please fill in the following form.

The shipping costs are calculated as follows:
Great Britain: Each parcel Freight charges £ 13,85 + Handling charges £ 7,50

Ireland: 16,90 €
Poland: 15,90 €
Czech Republic: 15,90 €
Portugal: 17,90 €
Baltic States: 21,50 €
Belgium: 15,90 €
Netherlands: 15,90 €
Slovakia: 17,90 €
Slovenia: 21,50 €
Romania: 21,50 €
Bulgaria: 21,50 €
Greece: 30,00 €
Hungary: 21,50 €

For all other countries, please contact our customer service.

Exceptions:
Different shipping costs apply for certain bulky goods and volume goods (general cargo).

Bulky goods Germany: 20 €
Bulky goods Europe: 20 € / 20 £
General cargo Germany: 29 €
General cargo abroad: 46,50 € / 40 £

• Invoice (bank transfer)
• Prepayment (bank transfer)

For payments in Euro:
Bank: Landessparkasse zu Oldenburg
BIC: SLZODE22
IBAN: DE19 2805 0100 0031 4017 14

For payment in GBP:
NatWest (LEGLER OHG small foot company)
account no.: 904 719 70
sort code: 60-00-01
BIC: NWBK GB 2L
IBAN: GB12 NWBK 6000 0190 4719 70

For existing customers:
For the initial registration, please use your customer number or your email address as your user name and your password.

You are a new customer?
In the online store you can easily register as a new customer. Please note that the online store is for B2B customers. For a successful registration, please upload a company certificate during your online registration.

As a customer, we will automatically inform you about our current promotions in the newsletter. Every newsletter offers you the possibility to unsubscribe from our newsletter. You will find the option at the very bottom of your newsletter. If you need support, please feel free to contact us directly.

All prices are net prices plus VAT. All prices are valid ex works in Delmenhorst.